Newhaven Court at Lindwood Earns Integra Care’s Gold Level Award for Call bell Response Time

Residents’ Calls Answered on Average in 2 Minutes, 12 Seconds

GREENSBURG, Pa. – Newhaven Court at Lindwood earned Integra Care’s Gold Level Award for its prompt handling of residents’ call bell requests during the second quarter in 2024.

When a resident needs assistance, whether it’s for routine help or an emergency, they can push a pendant they carry on them. During the quarter, Newhaven Court at Lindwood’s team responded in person to each call in an average of 2 minutes, 12 seconds to attain Gold Level status and improve on its Silver Level achievement in the first quarter this year.

“Why is this so important? When a resident moves into assisted living or personal care, we make a core promise,” said Larry Rouvelas, CEO of IntegraCare. “Yes, we’ll offer an enjoyable quality of life, and when you need help, we’ll be there for you. Few things deliver on that promise more vividly than, when a resident pushes a call button for help, that we respond quickly and reliably. It’s about resident safety. And it’s about resident respect.”

“Callbells aren’t just about emergencies,” Rouvelas said. “They are for a wide variety of daily needs ranging from dressing, moving from place to place, or even getting a glass of water. We encourage our residents to ring the call bell when they need us.”

The community wants its families to know its call bell response performance. So, it posts on its website a daily update: Yesterday’s Callbell Response Times. “Families should have peace-of-mind that, when their loved one needs help, we’re there quickly and reliably,” Rouvelas said. “Newhaven Court at Lindwood provides that peace of mind every day.”

If you are looking into assisted living, be sure to ask the facility to show you their Call Bell response performance log. 

For more information, contact Sara Bates, Newhaven Court at Lindwood, at sbates@integracare.com or 724.853.2505.